Warranty Policy

hlwBeauty stands behind the quality of our cosmetics and beauty products. We source from authorized distributors and brands and ensure products are stored and handled properly. This policy outlines our warranty and what we cover.

• Defective or damaged products received (e.g., broken packaging, manufacturing defects)
• Wrong or expired products delivered
• Products that do not match the description on our website (when reported promptly)
• Coverage is typically within 7 days of delivery unless otherwise stated for specific brands

Some brands we carry may have their own warranty terms (e.g., for electrical beauty devices). Where applicable, we will honor manufacturer warranties and assist you with claims. Please refer to product packaging or brand websites for brand-specific warranty details.

• Normal wear and tear or misuse of products
• Damage caused after delivery (e.g., dropping, improper storage)
• Allergic reactions or skin sensitivity (we recommend patch-testing)
• Products that have been opened, used, or tampered with beyond inspection