Exchange Policy

We understand that sometimes you may need a different shade or product. hlwBeauty allows exchanges for eligible items so you can get the right cosmetics for you.

• Wrong product or shade delivered — we will exchange for the correct item
• Defective or damaged product — exchange for a replacement of the same product
• Unopened, unused product in original packaging — exchange for a different shade/variant within 7 days

Exchange requests must be initiated within 7 days of delivery. Contact us with your order number and reason for exchange.

• Opened or used cosmetics (for hygiene and safety reasons)
• Products without original packaging or seals
• Items marked as "Final Sale" or "Non-Exchangeable"
• Exchange for a product of higher value without paying the difference (we can arrange upgrade on request)

1. Contact us via email or phone with your order number and the product you wish to exchange.
2. Specify the desired replacement (e.g., different shade or same product as replacement).
3. We will confirm eligibility and arrange for return/replacement as per our process.
4. Once we receive the original product (if required), we will ship the replacement.